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Returns

We want you to be completely happy with your purchase and understand that sometimes returns need to be arranged.

We will process your return without question as long as you return it to us within 14 day of receipt. Please do note returns will be at your own cost but we can recommend an appropriate service to use based upon the item you purchased and wish to return.

To initiate a return please email us on returns@holden-jones.co.uk stating your reason for return, your order number and delivery address. Where relevant a photograph may assist us to resolve issues swiftly. We will then provide you with full return instructions which vary depending on the item.

We like to act fast so if we can resolve matters within 48 hours of delivery we will always endeavour to do so.